Position: Online Tourism Assistant
Job Description:
Are you passionate about travel and eager to assist others in creating memorable experiences? Join our team as an Online Tourism Assistant, where you'll play a key role in providing exceptional customer service and support for travellers around the globe.
Responsibilities:
Customer Engagement:
Interact with clients via various online channels to understand their travel needs and preferences.
Offer expert advice on destinations, accommodations, and activities to create personalised itineraries.
Booking Management:
Facilitate the booking process, including flights, hotels, tours, and transportation, ensuring accuracy and efficiency.
Collaborate with vendors and partners to secure the best deals for our clients.
Communication:
Maintain clear and timely communication with clients, addressing inquiries and providing updates on travel arrangements.
Collaborate with the team to share valuable insights and stay informed about the latest travel trends.
Problem Resolution:
Proactively identify and resolve issues to ensure a seamless travel experience for clients.
Handle unforeseen challenges with professionalism and a customer-centrist approach.
Documentation:
Maintain accurate records of bookings, client preferences, and interactions.
Ensure all necessary travel documents and information are provided to clients.
Requirements:
Previous experience in the travel industry or customer service is a plus.
Strong communication skills, both written and verbal.
Proficiency in using online booking platforms and travel management systems.
Detail-oriented with excellent organisational and multitasking abilities.
Passion for travel and a genuine interest in helping others explore the world.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
A dynamic and collaborative work environment.
If you're ready to embark on a journey with us and help others discover the wonders of the world, apply now to be part of our Online Tourism Assistant team!
Job Types: Full-time, Part-time
Salary: $170.00 – $300.00 per day
Supplemental pay types:
- Commission
- Overtime pay
- Performance bonus
